Frequently Asked Questions
Everything you need to know about our luxury apparel and seamless shopping experience.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, generally ranging from 7 to 14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the most accurate fit.
What materials are used in Jay Maisel collections?
We prioritize premium, sustainable textiles including organic cotton, ethically sourced wool, and high-grade recycled synthetics to ensure both comfort and longevity.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Duties and taxes are calculated at checkout so there are no hidden fees upon delivery.
How should I care for my garments?
To maintain the quality of your pieces, we recommend following the specific care instructions on the inner label. Generally, cold washes and air drying are best for preserving fabric integrity.